Privacy Policy

1. Introduction

Green Caravan ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://nbgreencaravan.com or otherwise interact with us as a B2B customer, supplier, or website visitor.

We process personal data in compliance with the General Data Protection Regulation (GDPR) and applicable Chinese data protection laws. If you are located in the European Economic Area (EEA), you have additional rights as described in Section 7.

2. Information We Collect

2.1 Information You Provide

• Contact Information: Name, email address, phone number, company name, country, and job title when you submit an inquiry or request a quote.
• Business Information: Company details, shipping address, business type, and product requirements provided during the quotation or ordering process.
• Communications: Any information you share in messages, emails, or phone calls with our sales team.

2.2 Information Collected Automatically

• Analytics Data: Pages visited, time spent, referring URLs, and browsing behavior via Google Analytics and Microsoft Clarity.
• Technical Data: IP address, browser type, device information, and operating system.
• Cookies: As described in Section 4.

3. How We Use Your Information

We use your personal data for the following purposes:

• Respond to inquiries and provide quotations for our B2B products
• Process and fulfill orders, including manufacturing, shipping, and customs documentation
• Communicate with you about order status, technical specifications, and product updates
• Improve our website, products, and customer service through analytics
• Comply with legal obligations, including export documentation and customs regulations
• Send marketing communications (only with your consent, which you may withdraw at any time)

Legal basis (GDPR): We process data based on contract necessity (Article 6(1)(b)), legitimate interests (Article 6(1)(f)) for B2B communications, and consent (Article 6(1)(a)) for marketing and analytics cookies.

4. Cookies & Tracking

Our website uses cookies and similar tracking technologies. We request your consent before placing non-essential cookies via our cookie consent banner.

Types of cookies we use:

• Essential Cookies: Required for the website to function properly. Cannot be disabled.
• Analytics Cookies: Google Analytics and Microsoft Clarity — anonymized data on site usage to help us improve our website.
• Marketing Cookies: Used to personalize content and track campaign effectiveness (only with explicit consent).

5. Data Sharing & Third Parties

We may share your data with the following categories of recipients:

• Service Providers: Cloud hosting (Vercel, Cloudflare), analytics (Google, Microsoft), email services (Resend), and CRM platforms.
• Logistics Partners: Shipping companies, freight forwarders, and customs brokers for order fulfillment.
• Legal Authorities: When required by applicable law or to protect our legal rights.

We do not sell your personal data to third parties. All data processing is conducted under written agreements that ensure adequate data protection safeguards.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy:

• Inquiry data: 2 years after the last contact
• Order data: 7 years (to comply with tax and customs regulations)
• Analytics data: 26 months (Google Analytics default)

7. Your Rights (GDPR)

If you are located in the EEA, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data, subject to legal retention requirements.
• Right to Restrict Processing: Request restriction of processing in certain circumstances.
• Right to Data Portability: Request transfer of your data to another controller.
• Right to Object: Object to processing based on legitimate interests or direct marketing.
• Right to Withdraw Consent: Withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the information in Section 9. We will respond within 30 days.

8. International Data Transfers

As a China-based company serving global customers, your data may be transferred to and processed in China. For transfers from the EEA to China, we rely on Standard Contractual Clauses (SCCs) adopted by the European Commission to ensure adequate data protection.

9. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.