Frequently Asked Questions

Green Caravan ships to 45+ countries across Europe, North America, South America, and Southeast Asia. For domestic (China) orders, we process and ship within 5–7 business days via our logistics partners. International shipments typically take 14–21 business days, depending on customs clearance procedures and destination country requirements. All international shipments include full tracking visibility and transit insurance coverage. We support FOB Ningbo and DDP terms for major markets. For urgent orders, expedited air freight options are available at additional cost. Our logistics team handles all export documentation including commercial invoices, packing lists, certificates of origin, and any required compliance documents. Contact our sales team for a shipping estimate specific to your location and order volume.

Yes, Green Caravan provides comprehensive OEM and ODM services for B2B clients worldwide. Our OEM capabilities include private labeling with your brand logo, custom packaging design, custom color options, and modified product specifications. ODM services cover complete product redesign, custom geometry modifications, material upgrades, and finish customization. We have extensive experience working with international brands and distributors to create tailored outdoor equipment solutions. Our engineering team uses CAD/CAM software for precise design modifications and can produce 3D prototypes for approval before mass production. Minimum order quantities (MOQ) vary by product category and customization complexity—typically ranging from 100-500 units for standard modifications and 500-1000 units for fully custom designs. Lead times for custom orders are typically 30-45 days after sample approval. Contact our sales team at info@nbgreencaravan.com with your specifications for a detailed quotation.

Green Caravan products meet rigorous international quality and safety standards. Our manufacturing facility is ISO 9001:2015 certified, audited by SGS, ensuring consistent quality management across all production processes. Product-specific certifications include CE marking for European compliance, RoHS compliance for restricted substances, and BSCI certification for ethical business practices. Our solar mounting brackets undergo additional testing including IPX waterproof ratings (IP67/IP68 for junction boxes and cable entries), wind tunnel testing for structural integrity, and load capacity verification. Hitch-mounted carriers meet automotive safety standards with dynamic load testing. Each product page displays specific certifications applicable to that item. We maintain complete documentation and can provide certificates upon request for customs clearance and regulatory compliance in your market.

Green Caravan stands behind the quality of our products with comprehensive warranty coverage. Standard warranty covers all structural defects, material failures, and hardware malfunctions under normal use conditions. Warranty periods vary by product category: solar mounting brackets carry a 10-year structural warranty, hitch-mounted carriers have a 3-year warranty on structural components, and accessories like junction boxes and cable entries carry a 5-year warranty. Our warranty reflects our confidence in materials and manufacturing—we use marine-grade aluminum (AL6005-T5), stainless steel fasteners (SUS304), and UV-resistant ABS plastics. For warranty claims, contact our support team with your order number, product photos, and description of the issue. We typically process claims within 5-7 business days and provide replacement parts or credit toward future orders. Extended warranty options are available for volume buyers.

Our solar mounting brackets feature universal compatibility with most standard solar panels and vehicle configurations. The Z-bracket series uses V-Rail compatibility (M6/M8 bolt patterns) fitting panels from 50W to 400W. Adjustable tilt brackets accommodate panel widths up to 28 inches with 15-30° angle adjustment. ABS side brackets work with any aluminum-framed solar panel 11.8 inches or longer. For RV and caravan installations, our brackets fit standard roof profiles including flat, curved, and corrugated surfaces. Marine applications are supported with corrosion-resistant aluminum and stainless steel hardware. For non-standard configurations—such as custom panel sizes, unusual roof angles, or specialized mounting surfaces—our engineering team provides custom adapter solutions. Each product page includes detailed dimensional drawings, mounting hole patterns, and compatibility charts. Contact us with your specific panel and vehicle dimensions for personalized recommendations.

Absolutely. We strongly encourage B2B buyers to evaluate sample units before committing to volume orders. Sampling allows you to verify product quality, test compatibility with your specific application, and assess material finish and durability firsthand. Sample pricing is quoted based on product type and your location—typically 1.5-2x the unit price for small quantities. Shipping costs depend on destination and preferred method (express air freight or standard sea shipping). Sample lead time is usually 3-5 business days for in-stock items. For custom or modified samples, allow 15-20 business days for production. Sample costs may be credited toward your first volume order of 100+ units. To request samples, email sales@nbgreencaravan.com with: product model numbers, quantity needed, shipping address, and intended application. Our team will respond within 24 hours with a detailed quotation including shipping options.